We are welcoming a new colleague in our Ljubljana office to join our Customer Support team. We have a great base of customers knowledgable about VR and we want to offer them the best possible experience. Do you follow hardware trends and are passionate about high-tech? It would be great to get you on board!
THE JOB:
You will work to help customers of our VR video content streaming platform. Your primary task will revolve around solving any issues that may arise, but equally importantly, you will work hand-in-hand with our developers to help them constantly improve our product.
RESPONSIBILITIES:
Solve customer tickets via written channels in the English language
Managing, solving and escalating issues to other team members as necessary
Reproducing reported issues and reporting to the development team about potential bugs
Advise customers about installation procedures
Maintaining a knowledge base and FAQ section
Working with an omni-channel technical support system (Zendesk)
Working with a development team on testing new product features
Testing new gear and content that emerges on the market
YOUR PROFILE:
You are highly organized, systematic and methodic with exceptional attention to detail
You are able to understand and explain technology concepts
You have a minimum of 1-3 years of experience in a similar role
Excellent knowledge of Windows and Android environment - you know how to use command prompt, root your Android phone etc.
You regularly update your knowledge on the development of computer hardware
You are an advanced web user (domains, certificates, protocols etc.)
Knowledge of VR is an advantage
Very good knowledge of English
Passion for new technologies
Education in a technical field is an advantage
You are looking for a long-term career and are ready to commit to your next challenge
WHAT WE OFFER:
An indefinite contract with 6-month probationary period
A long-term career opportunity in a high-tech global company
A market competitive salary
Opportunity for advancement and additional education
Flexible work hours and a relaxed office environment
Smart and fascinating colleagues with agile approach to work
Team building and other fun activities
A workplace that loves diversity and will support your growth
A chance to contribute to the next big technology revolution
Send us your motivational letter and a CV in English language by Feb 30, 2018
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