We are welcoming a new colleague in our Ljubljana office to join our Customer Support team. We have a great base of customers knowledgable about VR and we want to offer them the best possible experience. Do you follow hardware trends and are passionate about high-tech? It would be great to get you on board!
THE JOB:
You will work to help customers of our VR video content streaming platform. Your primary task will revolve around solving any issues that may arise, but equally importantly, you will work hand-in-hand with our developers to help them constantly improve our product.
RESPONSIBILITIES:
- Solve customer tickets via written channels in the English language
- Managing, solving and escalating issues to other team members as necessary
- Reproducing reported issues and reporting to the development team about potential bugs
- Advise customers about installation procedures
- Maintaining a knowledge base and FAQ section
- Working with an omni-channel technical support system (Zendesk)
- Working with a development team on testing new product features
- Testing new gear and content that emerges on the market
YOUR PROFILE:
- You are highly organized, systematic and methodic with exceptional attention to detail
- You are able to understand and explain technology concepts
- You have a minimum of 1-3 years of experience in a similar role
- Excellent knowledge of Windows and Android environment - you know how to use command prompt, root your Android phone etc.
- You regularly update your knowledge on the development of computer hardware
- You are an advanced web user (domains, certificates, protocols etc.)
- Knowledge of VR is an advantage
- Very good knowledge of English
- Passion for new technologies
- Education in a technical field is an advantage
- You are looking for a long-term career and are ready to commit to your next challenge
WHAT WE OFFER:
- An indefinite contract with 6-month probationary period
- A long-term career opportunity in a high-tech global company
- A market competitive salary
- Opportunity for advancement and additional education
- Flexible work hours and a relaxed office environment
- Smart and fascinating colleagues with agile approach to work
- Team building and other fun activities
- A workplace that loves diversity and will support your growth
- A chance to contribute to the next big technology revolution
Send us your motivational letter and a CV in English language by Feb 30, 2018
